FAQ - Ace Tutoring

FAQs

Frequently Asked Questions

CAN I TRIAL A CLASS?

Yes! We can offer a paid trial for small group sessions and the tutor can provide verbal feedback at the end of the session to discuss the plan going forward. We always encourage doing at least 2-3 sessions to get a full understanding of the group environment.

DOES TUTORING CONTINUE THROUGH THE HOLIDAYS?

We continue tuition through all Holidays including public holidays (except Christmas). We know from experience that having tuition in the school holiday period means students still have time to strengthen their skill sets and go over any missed skills. We also have online options for when you physically go away.

SMALL GROUP REFUND/CANCELLATION POLICY

Due to our smaller classes, low fees and capped numbers, once you enrol in a class, we hold a place for your child. We cannot offer a refund, especially once term has started. We do not adjust term fees for taking weeks off.
If a session must be cancelled due to unforeseen circumstances such as a state-wide lockdown, it is Ace Tutoring’s policy to reschedule, move or add another session to make up for the missed time. If Ace Tutoring is unable to offer an alternative for any reason a credit will be applied to the following term.

HOME TUITION REFUND/CANCELLATION POLICY

The scheduled appointment with clients ensures that a particular time is allocated to them. If cancelled at short notice, another student cannot be scheduled for that session time.
Ace Tutoring must be notified of a session cancellation no less than 24 hours prior to the session. We will contact the tutor and organise a makeup session within that week. If the alternative days and times provided do not suit you, the charge will still apply.
If our tutor cancels a session and cannot provide alternative days and times that suit you within the week, we may opt to extend the duration of the next few sessions to make up for the hour/s missed. Otherwise, that session will be credited to the next invoice.
If you know of an upcoming scheduling clash, we prefer move the session to a different day in that same week. The tutor will then inform us so we have accurate records.

WHAT DO YOU COVER IN A TUTORING SESSION?

Primary students cover the W.A. Primary curriculum, with the tutor ascertaining what your child does not know! This is way more important than going over topics your child knows over and over. The latter is a waste of time, so we use your child’s time effectively, working on weak skill sets and extending them, developing strategies to problem solve when they ‘hit a wall’ and apply logic to questions.
For High School students, we work through their individual school outline (located on SEQTA, Connect or Compass) assisting them with upcoming essays, test and exam preparation. We work holistically to teach your child how they can learn the content more effectively and organise themselves to record notes and make relevant diagrams.

WILL THERE BE HOMEWORK TO DO?

The tutor will assist your child in setting Weekly Study Goals to complete before the tutor returns the following session. These are pertaining to your child’s weaker areas, as well as supporting them with their schoolwork. We set these depending on what how much homework they already bring home from school.

WOULD PURCHASING RESOURCES SUCH AS TEXTBOOKS BENEFIT MY CHILD?

Definitely! It is advantageous to have a physical textbook that a student can study from. Having these and study guides will also assist you, the parent, by being able to test your child at home before your child sits the in-class assessment.

SHOULD I BOOK IN FOR WORKSHOPS ON TOP OF TUTORING?

Of course! Whether your child is Year 6 and needing the support to transition to High School or your child is already in High School needing support with Study Skills/Exam Revision, each Workshop provides additional support with the weekly tutoring. All students Year 6 – 12 are strongly advised to attend our dynamic, student-centric, tailored Workshops.

The Ace Tutoring Advantage

Small group of six or less

Focus on current class work, not set worksheets

Highly interactive sessions - not lectures

Ongoing evaluation of student goals

30 years' experience gaining successful results

    
 
 
         
   Oliver Radi 
 
 
 
 Trustindex verifies that the original source of the review is Google. It was very helpful to learn new techniques to study, take notes and prepare yourself for upcoming exams and tests. After participating in the course I will make sure to have two books for maths (one for what examples and notes and one for what I don’t know), play games and tell story’s to help study as well as taking short hand notes for all subjects. I liked the course as it was very engaging and adaptable to what I will be learning at my level. My tutor was very encouraging and confident in my ability which helped boost my self confidence when it comes to study preparation for tests and exams.
  
 
        
   Grace McClure 
 
 
 
 Trustindex verifies that the original source of the review is Google. I learnt how to properly manage my time as well as create a timetable for myself I leant that I need to keep studying for 2 hours a night not stopping when I’ve finished the homework, to properly manage my time so I have something to stick to and to always stay one chapter ahead I liked that it was straight forward tips and tricks which were made easier to understand The tutors performance was great she helped a lot and I know I will improve this year
  
 
        
   x_Aimster _x 
 
 
 
 Trustindex verifies that the original source of the review is Google. All the tips and tricks helped a lot, and I'm very grateful for all the one on one and group exercises with Amanda over the months. It was exactly what I was looking for at the start of year 12, as my school hadn't given a lot of clarity and I was very unsteady with my English marks. Amanda said it how it was and that kind of learning helped me so much and I quickly gained a lot of confidence in the subject and in myself to succeed. Something that helped me in class and outside of class. She helped me regain my English confidence and start getting steady marks again, that slowly kept on rising. Besides English itself, Amanda helped me learn a lot about empathy and just the raw state of the world around us, which has helped me develop a more well rounded outlook on what is happening in parts of the world we don't always hear about. Again, helping me move forward in the next few years away from school. I'm very grateful for that :) the tough conversations were always worthwhile. It was also the opportunity to make some friends and enjoy the time as well. It came a competitive and very fun environment, great to learn in  :)
  
 
        
   Grace Liu 
 
 
 
 Trustindex verifies that the original source of the review is Google. I go to ACE for literature tutoring and it has helped me so much in improving my marks but also my personal skills and habits. The tutors here are extremely understanding and patient and work to your pace and around your schedule rather than setting worksheets or pushing a standardized structure. I'd definitely recommend it to others!
  
 
        
   Tanya Hurwitz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks you so much to Sam from Ace tutoring that has been tutoring my child for the past year. She has been absolutely amazing and there has been an huge improvement and her marks. My daughter looks forward to her weekly lessons
  
 
        
   Beth Dungey 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've just finished up with Ace Tutoring after 7 years (across two kids) and they were absolutely awesome.  They took our crazy idea on what we felt our kids needed to help them and worked with us. Naturally you don't get the same tutor for the entire 7 years, but Ace worked hard to find the right tutor for each of our kids.  Their tutors were patient, kind, helpful and challenged our kids when and where they needed to be challenged.  They got to know the kids and what they needed, which changed as they got older and their subjects changed.  And at the same time our kids got to see   several of their tutors move on to start their own careers post-study.  What a great opportunity for our kids to see from someone just a little older than them where hard work and tenacity can take them. As a business, Ace were easy to deal with.  They and their tutors were flexible, understanding that kids lives get busy and things can change (and sometimes at the last minute).
  
 
        
   Grace Modica 
 
 
 
 Trustindex verifies that the original source of the review is Google. I attended Ace Tutoring from years 9-10 and my English tutor, Amanda, aided me immensely. The skills that I gained were irreplaceable and immediately surpassed what I was being taught at school, my grades lifting from low B's to high A's. I would implore anyone needing assistance with English to sign up, it will be a decision you'll never regret!!
  
 
        
   kartavya desai 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ace tutoring Is an amazing place and every tutor they have here are always extremely enthusiastic and helpful. Especially one of the english tutors sam she is amazing
  
 
        
   Freya Wakefield 
 
 
 
 Trustindex verifies that the original source of the review is Google. I learnt how to study more efficiently and not get distracted when studying as a result of their study skills workshop.
  
 
        
   Yatri 
 
 
 
 Trustindex verifies that the original source of the review is Google. I participated in both the Study Skills and the Advanced Study Skills and they were both beneficial to me. They helped improve the amount of time I was taking in writing notes and more ways to study such as active recall. Because of the things I have learnt in this course I can now study more efficiently and retain information better to achieve higher results Thank you ace!!

Contact

Phone

08 9324 2000

Email

admin@acetutoring.com.au

Address

73 George St
West Perth
Western Australia 6005